Claim forms

• Exchange particulars with the involved parties including names, NRIC / FIN numbers, phone numbers, addresses and insurance companies.
• Take note of the involved vehicle numbers.
• Take digital photographs of all involved third party vehicles and the accident scene.
• Call our 24/7 hotline on +65 6322 2600 for a tow truck or for further advice.

1. Report and bring your vehicle that was involved in the accident, damaged or otherwise, to one of our Premier Workshops or reporting centres. You must do this within 24 hours or by the next working day.

2. Lodge a police report if the accident caused any injuries or occurred outside of Singapore. You should also lodge a police report if it did not cause injury but involved

• A government vehicle or damaged government property
• A foreign vehicle
• A pedestrian or cyclist

3. Bring your driver's licence, and your certificate of insurance.

• Let us know immediately after you discover the incident that led to the damage.
• Notify the police if there's evidence of a criminal or malicious act involved.
• Take reasonable measures to mitigate the loss.

1. Make sure you have the following on hand:

• A copy of your insurance certificate or cover note
• Colour photographs of the damage
• The original invoice or receipt
• A copy of the police report, if any.

2. Submit a windscreen claim online. Alternatively, download, complete and submit a windscreen claim form (PDF).

Honda, Volkswagen, Hyundai, and Chevrolet Scheme policyholders: please go to your respective distributor workshop for reporting and repairs. Or if no repairs are needed, please go to our Premium Workshops.

You'll need a copy of your insurance certificate and proof of travel (eg the original boarding passes, air tickets or a copy of your passport). You'll also need to attach additional documents depending on what you're making a claim for.

1. Personal accident, medical, dental and other expenses

• All original medical invoice and receipts – for medical expense claims
• Admission or discharge reports – for hospitalisation claims only
• Receipts for additional expenses claimed due to additional travel and accommodation – for hospitalisation claims only
• Medical or regular medical practitioner reports
• A death certificate if applicable
• An accident, investigation and police report if applicable
• A post-mortem report if applicable

2. Trip cancellations or curtailments

• A copy of the flight itinerary indicating the original flight details
• The booking invoice with terms and conditions, and payment receipts
• Medical reports or a death certificate, if applicable
• Proof of relationship, if applicable
• Written confirmation on the refund amount from the travel agents or airlines
• The invoice and receipts for charges incurred in amending or purchasing additional air tickets for trip curtailments
• Written advice from the attending medical practitioner that advises the cancellation or curtailment of the trip due to an illness or injury sustained by you, your relatives or travel companions (as defined in the policy)

3. Travel or baggage delays, overbooked flights, flight misconnections and postponements, replacement of travellers, or diversions

• A copy of the flight itinerary indicating the original flight details
• Written confirmation from the carrier on the duration and reasons for the delay or diversion, for travel delay and diversion claims
• Written confirmation or an acknowledgement receipt from the airline confirming the details of the overbooked or misconnected flight and when the next alternative transportation is available, for overbooked flights and flight misconnections
• Written confirmation or an acknowledgement receipt from the airline on the date and time of the baggage received, for baggage delays
• Receipts for the administrative charges, for trip postponements or replacement of travellers
• Proof of relationship if applicable, for trip postponements or replacement of travellers
• A copy of death certificate if applicable, for trip postponements

4. Baggage, personal effects, money or travel documents

• Purchase receipts and / or warranty cards for lost items, if any
• Documents stating the compensation amount from airlines or other sources
• Report for losses or damage in the carriers’ custody if applicable, for property irregularity
• Photographs showing the extent of damage, and repair invoices, for damage claims
• A police report or loss report lodged at the place of loss within 24 hours, for theft or loss claims
• A list of items stolen with the information on make / model, date of purchase and purchase price, for theft or loss claims
• Receipts for additional costs incurred in replacing lost travel document, for theft or loss claims
• Receipts for the essential items purchased, for essential items purchase claims

5. Home care benefits

• A copy of your home care benefits insurance certificate
• Receipts for all items you're listing in your claim; or if unavailable, the description of the items, and the date, place and price of the purchase
• A Singapore Civil Defence Force (SCDF) report if applicable

6. Study interruption

• A copy of the death certificate for the deceased family member if applicable
• Proof of relationship for the deceased family member if applicable
• A copy of your hospitalisation bill, for hospitalisation claims only
• A regular medical practitioner report and admission or discharge reports, for hospitalisation claims only
• Admission / Discharge report – for hospitalisation claims only
• Proof of tuition fees paid to the educational institution

7. Personal liability

• All correspondence and documents from third parties

8. Hijacking inconvenience

• Written confirmation from the airline confirming the incident and duration

9. Rental car excess cover

• A copy of the car rental agreement
• The invoice and receipt from the rental agency for the car rental
• A copy of your driving licence at the time of the accident
• A copy of your overseas motor insurance policy if available
• A copy of the police or accident report if applicable
• Receipts for the expenses paid

Download, complete and submit a travel insurance claims form (PDF) via email to cl.pnc@mail.life.hsbc.com.sg or mail to

HSBC Life (Singapore) Pte. Ltd.
Robinson Road Post Office, P.O. Box 1094,
Singapore 902144

If you need emergency assistance while you're abroad, please call our 24/7 hotline on +65 6322 2566. We can help you with:

• Locating the nearest appropriate consulate or embassy while you're overseas
• Retrieving your lost baggage, lost passport or other travel documents
• Getting medical advice over the phone
• Arranging hospital admission
• Getting emergency evacuation or repatriation
• Monitoring for a medical condition

Please note that for emergency medical assistance, evacuation or repatriation:

• A designated assistance company operates the 24/7 emergency telephone service
• Repatriation expenses will be covered under your policy only if arrangements are made through the designated assistance company

You can learn more in our travel claims FAQs (PDF).

1. Let Anda Insurance Agencies Private Limited know within 21 days of the accident or illness for which you're filing a claim.

2. Notify the police if there's evidence of a criminal or malicious act involved.

3. Provide all the required medical reports and information – these shall be done at your own expense

4. Provide the following documents:

• The original completed domestic helper claim form
• The original medical bills
• A copy of the in-patient discharge summary from the hospital
• A copy of your insurance certificate
• A copy of the work permit
• A copy of the employment contract which shows the domestic helper's monthly salary
• A copy of the medical certificate of treatment (PDF), if applicable
• A copy of the police report, if applicable
• A copy of the death certificate, if applicable

Submit a SmartHelper claim online. Alternatively, download, complete and submit a domestic helper insurance claim form (PDF).

For further enquiries or clarification, please call Ms Cindy Khor Sooi Yee on +65 6534 2288. Or you can email her at enquiries@anda.com.sg or Cindy.Khor@anda.com.sg.

You can learn more in our SmartHelper claims FAQs (PDF).

1. Take all necessary measures and steps to mitigate any loss and / or damage.

2. Do not dispose of the damaged items until we've confirmed that you may do so.

3. Make a police report immediately, and cooperate with us in securing the conviction of the offender if the loss or damage was caused by housebreaking, theft, malicious damage, vandalism or other criminal acts.

4. In the event of a potential claim from a third party against yourself or a family member:

• Send us any letters of demand, writs of summons, legal documents or other communication served upon you immediately
• Do not admit liability or make any promises regarding settlement without our written consent

5. Notify your agent or broker immediately of the claim or call us on +65 6880 4888 – lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

6. Gather the following documents to submit with your claim:

• Colour photographs of the damaged property
• The original purchase receipts or invoices
• An assessment report from the repairer on the cause and extent of the property damage
• Quotations for the repair or replacement of the lost or damaged property
• Original repair or replacement invoices or receipts
• A copy of the police report

Submit a SmartHome claim online. Alternatively, download, complete and submit a SmartHome claim form (PDF).

You can learn more in our SmartHome claims FAQs (PDF).

You'll need to complete a death claim form (PDF). You'll also need to have the following documents on hand:

1. For a death in Singapore:

• A copy of the death certificate

2. For a death of a Singaporean citizen or Singapore Permanent Resident overseas:

• A copy of the Immigrations and Checkpoints Authority letter issued – this confirms the receipt of the death certificate and the deceased's NRIC or passport number
• A certified true copy of the death certificate, as certified by our customer service officers or the notary public in the country where the death occurred
• A completed attending physician's statement (PDF)

3. The last will and testament of the deceased, if any

4. A copy of your NRIC

5. Proof of the relationship between you and the deceased if there's no nominated beneficiary named:

• Your marriage certificate, if you're the spouse
• The deceased's birth certificate, if you're the parent
• Your birth certificate, if you're the child
• Your birth certificate and that of the deceased, if you're a sibling

6. A tax residency self-certification form duly completed by you or the named beneficiaries, if the policy has a cash value

7. For death due to unnatural causes such as accidental death, murder or suicide:

• A post-mortem or toxicology report
• A copy of the coroner's certificate with the investigation report and coroner's findings
• A copy of the police investigation report, if any
• A copy of the newspaper report, if any

Submit your completed claim form and supporting documents to us. You can do so either by email to cc.life@mail.life.hsbc.com.sg, or by handing them to the policyholder's financial consultant.

Once we've received all the required documents, we'll generally process your claim within an average of 14 to 21 working days.

Sometimes, we may need more time to assess your claim. This may be because we need more clarification or internal discussion. We'll keep you informed of our progress if that's the case.

For enquiries, you can call us on +65 6880 4888 – lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

You'll need to complete a non-death claim from (PDF). You'll also need to have the following documents on hand:

• A completed attending physician's statement (PDF)
• A copy of the x-ray, CT scan or MRI report, if any

Submit your completed claim form and supporting documents to us within 180 days from the event date. You can do so either by email to cc.life@mail.life.hsbc.com.sg, or by handing them to the policyholder's financial consultant.

Once we've received all the required documents, we'll generally process your claim within an average of 14 to 21 working days.

Sometimes, we may need more time to assess your claim. This may be because we need more clarification or internal discussion. We'll keep you informed of our progress if that's the case.

For enquiries, you can call us on +65 6880 4888 – lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

You'll need to have the following documents on hand, depending on what you're claiming:

1. Accidental death benefit

• A copy of the death certificate
• A copy of the accident report, investigation report or police report
• A copy of the post-mortem report, if any
• Medical reports or regular general practitioner reports, if any

2. Permanent disability benefit

• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

3. Double indemnity benefit

• Proof of travel such as a copy of your passport or boarding passes
• A copy of the accident report, investigation report or police report – for permanent disablement claims
• Medical reports or regular general practitioner reports – for permanent disablement claims
• A copy of the death certificate and the post-mortem report, if applicable – for a death claim

4. Daily hospital allowance

• Admission or discharge reports indicating the date and time of the admission and discharge
• Medical reports or regular general practitioner reports

5. Children's education fund or parent's shield benefit

• Proof of employment
• A copy of the child's birth certificate as proof of relationship
• A copy of the death certificate
• A copy of the accident report, investigation report or police report
• A copy of the post-mortem report, medical reports or regular general practitioner reports, if any

6. Temporary total or partial disablement benefit

• Proof of employment
• A copy of the medical certificate
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

7. Medical expenses

• Original medical invoices and receipts
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

8. Income protection

• Proof of employment
• A letter from the employer confirming that employment has been terminated as a result of the permanent disablement sustained
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

9. Loan protector

• Proof of employment
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports
• A copy of the death certificate
• Confirmation from any recognised local financial institution registered with the Monetary Authority of Singapore on the outstanding revolving line of credit liabilities for credit cards, cashline, overdrafts, education loans and renovation loans.

Submit a personal accident claim online. Alternatively, download, complete and submit a personal accident claim form (PDF). You can mail the documents to us at the following address:

38 Beach Road, #03-11,

South Beach Tower, Singapore 189767

Medical reports are completed at your own expense.

Once your claim has been approved, the payment will be made to the insured person or their legal representative.

We'll only be liable for the excess of the amount recoverable if there are other sources or insurance policies in place. For example, if you or any insured person becomes entitled to a refund or reimbursement of all or part of claimed expenses from any other source. Or if there's any other insurance against the events covered in place.

You can learn more in our personal accident claims FAQs (PDF).

You'll need to have the following documents on hand, depending on what you're claiming:

Death due to accidental causes

1. A copy of the death certificate

2. For a death of a Singaporean citizen or Singapore Permanent Resident overseas:

• A copy of the Immigrations and Checkpoints Authority letter issued – this confirms the receipt of the death certificate and the deceased's NRIC or passport number
• A certified true copy of the death certificate, as certified by our customer service officers or the notary public in the country where the death occurred

3. The last will and testament of the deceased, if any

4. A copy of your NRIC

5. Proof of the relationship between you and the deceased if there's no nominated beneficiary named:

• Your marriage certificate, if you're the spouse
• The deceased's birth certificate, if you're the parent
• Your birth certificate, if you're the child
• Your birth certificate and that of the deceased, if you're a sibling

6. A copy of the police investigation report, if any

7. A copy of the newspaper report, if any

8. A copy of the post-mortem or toxicology report, if any

9. A copy of the coroner's certificate with the investigation report and coroner's findings

Permanent disability due to accident causes

1. A completed attending physician's statement (PDF)

2. A copy of the x-ray, CT scan or MRI report, if any

Medical expenses

1. Original hospital bills and / or clinic bills for a General Practitioner, Traditional Chinese Medical practitioner, physiotherapist or chiropractor – please ask the medical practitioner to state the diagnosis on the bill and sign it with the hospital / clinic stamp

2. A copy of the x-ray or laboratory report, if any

3. A copy of the inpatient discharge summary if available, otherwise a completed attending physician's statement (PDF) is necessary

Weekly indemnity benefit

1. A copy of the medical certificate if you're claiming for weekly indemnity under the temporary total or partial disablement benefit – please ask the medical practitioner to state the diagnosis on the bill and sign it with the hospital / clinic stamp

Hospital cash benefit

1. A copy of the hospital bills

2. A copy of the x-ray or laboratory report, if any

Submit your completed non-death claim form (PDF) and supporting documents to us. You can do so either by email to cc.life@mail.life.hsbc.com.sg, or by handing them to the policyholder's financial consultant.

Once we've received all the required documents, we'll generally process your claim within an average of 14 to 21 working days.

Sometimes, we may need more time to assess your claim. This may be because we need more clarification or internal discussion. We'll keep you informed of our progress if that's the case.

For enquiries, you can call us on +65 6880 4888 – lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

You'll need to have the following documents on hand, depending on what you're claiming:

1. Accidental death benefit

• A copy of the death certificate
• A copy of the accident report, investigation report or police report
• A copy of the post-mortem report, if any
• Medical reports or regular general practitioner reports, if any

2. Permanent disability benefit

• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

3. Double indemnity benefit

• Proof of travel such as a copy of your passport or boarding passes
• A copy of the accident report, investigation report or police report – for permanent disablement claims
• Medical reports or regular general practitioner reports – for permanent disablement claims
• A copy of the death certificate and the post-mortem report, if applicable – for a death claim

4. Daily hospital allowance

• Admission or discharge reports indicating the date and time of the admission and discharge
• Medical reports or regular general practitioner reports

5. Children's education fund or parent's shield benefit

• Proof of employment
• A copy of the child's birth certificate as proof of relationship
• A copy of the death certificate
• A copy of the accident report, investigation report or police report
• A copy of the post-mortem report, medical reports or regular general practitioner reports, if any

6. Temporary total or partial disablement benefit

• Proof of employment
• A copy of the medical certificate
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

7. Medical expenses

• Original medical invoices and receipts
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

8. Income protection

• Proof of employment
• A letter from the employer confirming that employment has been terminated as a result of the permanent disablement sustained
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

9. Loan protector

• Proof of employment
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports
• A copy of the death certificate
• Confirmation from any recognised local financial institution registered with the Monetary Authority of Singapore on the outstanding revolving line of credit liabilities for credit cards, cashline, overdrafts, education loans and renovation loans.

Submit a personal accident claim online. Alternatively, download, complete and submit a personal accident claim form (PDF). You can mail the documents to us at the following address:

38 Beach Road, #03-11,

South Beach Tower, Singapore 189767

Medical reports are completed at your own expense.

Once your claim has been approved, the payment will be made to the insured person or their legal representative.

We'll only be liable for the excess of the amount recoverable if there are other sources or insurance policies in place. For example, if you or any insured person becomes entitled to a refund or reimbursement of all or part of claimed expenses from any other source. Or if there's any other insurance against the events covered in place.

You can learn more in our personal accident claims FAQs (PDF).

You'll need to have the following documents on hand, depending on what you're claiming:

1. Accidental death benefit

• A copy of the death certificate
• A copy of the accident report, investigation report or police report
• A copy of the post-mortem report, if any
• Medical reports or regular general practitioner reports, if any

2. Permanent disability benefit

• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

3. Double indemnity benefit

• Proof of travel such as a copy of your passport or boarding passes
• A copy of the accident report, investigation report or police report – for permanent disablement claims
• Medical reports or regular general practitioner reports – for permanent disablement claims
• A copy of the death certificate and the post-mortem report, if applicable – for a death claim

4. Daily hospital allowance

• Admission or discharge reports indicating the date and time of the admission and discharge
• Medical reports or regular general practitioner reports

5. Children's education fund or parent's shield benefit

• Proof of employment
• A copy of the child's birth certificate as proof of relationship
• A copy of the death certificate
• A copy of the accident report, investigation report or police report
• A copy of the post-mortem report, medical reports or regular general practitioner reports, if any

6. Temporary total or partial disablement benefit

• Proof of employment
• A copy of the medical certificate
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

7. Medical expenses

• Original medical invoices and receipts
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

8. Income protection

• Proof of employment
• A letter from the employer confirming that employment has been terminated as a result of the permanent disablement sustained
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

9. Loan protector

• Proof of employment
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports
• A copy of the death certificate
• Confirmation from any recognised local financial institution registered with the Monetary Authority of Singapore on the outstanding revolving line of credit liabilities for credit cards, cashline, overdrafts, education loans and renovation loans.

Submit a personal accident claim online. Alternatively, download, complete and submit a personal accident claim form (PDF). You can mail the documents to us at the following address:

38 Beach Road, #03-11,

South Beach Tower, Singapore 189767

Medical reports are completed at your own expense.

Once your claim has been approved, the payment will be made to the insured person or their legal representative.

We'll only be liable for the excess of the amount recoverable if there are other sources or insurance policies in place. For example, if you or any insured person becomes entitled to a refund or reimbursement of all or part of claimed expenses from any other source. Or if there's any other insurance against the events covered in place.

You can learn more in our personal accident claims FAQs (PDF).

You'll need to have the following documents on hand, depending on what you're claiming:

1. Accidental death benefit

• A copy of the death certificate
• A copy of the accident report, investigation report or police report
• A copy of the post-mortem report, if any
• Medical reports or regular general practitioner reports, if any

2. Permanent disability benefit

• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

3. Double indemnity benefit

• Proof of travel such as a copy of your passport or boarding passes
• A copy of the accident report, investigation report or police report – for permanent disablement claims
• Medical reports or regular general practitioner reports – for permanent disablement claims
• A copy of the death certificate and the post-mortem report, if applicable – for a death claim

4. Daily hospital allowance

• Admission or discharge reports indicating the date and time of the admission and discharge
• Medical reports or regular general practitioner reports

5. Children's education fund or parent's shield benefit

• Proof of employment
• A copy of the child's birth certificate as proof of relationship
• A copy of the death certificate
• A copy of the accident report, investigation report or police report
• A copy of the post-mortem report, medical reports or regular general practitioner reports, if any

6. Temporary total or partial disablement benefit

• Proof of employment
• A copy of the medical certificate
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

7. Medical expenses

• Original medical invoices and receipts
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

8. Income protection

• Proof of employment
• A letter from the employer confirming that employment has been terminated as a result of the permanent disablement sustained
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

9. Loan protector

• Proof of employment
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports
• A copy of the death certificate
• Confirmation from any recognised local financial institution registered with the Monetary Authority of Singapore on the outstanding revolving line of credit liabilities for credit cards, cashline, overdrafts, education loans and renovation loans.

Submit a personal accident claim online. Alternatively, download, complete and submit a personal accident claim form (PDF). You can mail the documents to us at the following address:

38 Beach Road, #03-11,

South Beach Tower, Singapore 189767

Medical reports are completed at your own expense.

Once your claim has been approved, the payment will be made to the insured person or their legal representative.

We'll only be liable for the excess of the amount recoverable if there are other sources or insurance policies in place. For example, if you or any insured person becomes entitled to a refund or reimbursement of all or part of claimed expenses from any other source. Or if there's any other insurance against the events covered in place.

You can learn more in our personal accident claims FAQs (PDF).

You'll need to have the following documents on hand, depending on what you're claiming:

1. Accidental death benefit

• A copy of the death certificate
• A copy of the accident report, investigation report or police report
• A copy of the post-mortem report, if any
• Medical reports or regular general practitioner reports, if any

2. Permanent disability benefit

• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

3. Double indemnity benefit

• Proof of travel such as a copy of your passport or boarding passes
• A copy of the accident report, investigation report or police report – for permanent disablement claims
• Medical reports or regular general practitioner reports – for permanent disablement claims
• A copy of the death certificate and the post-mortem report, if applicable – for a death claim

4. Daily hospital allowance

• Admission or discharge reports indicating the date and time of the admission and discharge
• Medical reports or regular general practitioner reports

5. Children's education fund or parent's shield benefit

• Proof of employment
• A copy of the child's birth certificate as proof of relationship
• A copy of the death certificate
• A copy of the accident report, investigation report or police report
• A copy of the post-mortem report, medical reports or regular general practitioner reports, if any

6. Temporary total or partial disablement benefit

• Proof of employment
• A copy of the medical certificate
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

7. Medical expenses

• Original medical invoices and receipts
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

8. Income protection

• Proof of employment
• A letter from the employer confirming that employment has been terminated as a result of the permanent disablement sustained
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports

9. Loan protector

• Proof of employment
• Admission or discharge reports – for hospitalisation claims only
• Medical reports or regular general practitioner reports
• A copy of the death certificate
• Confirmation from any recognised local financial institution registered with the Monetary Authority of Singapore on the outstanding revolving line of credit liabilities for credit cards, cashline, overdrafts, education loans and renovation loans.

Submit a personal accident claim online. Alternatively, download, complete and submit a personal accident claim form (PDF). You can mail the documents to us at the following address:

38 Beach Road, #03-11,

South Beach Tower, Singapore 189767

Medical reports are completed at your own expense.

Once your claim has been approved, the payment will be made to the insured person or their legal representative.

We'll only be liable for the excess of the amount recoverable if there are other sources or insurance policies in place. For example, if you or any insured person becomes entitled to a refund or reimbursement of all or part of claimed expenses from any other source. Or if there's any other insurance against the events covered in place.

You can learn more in our personal accident claims FAQs (PDF).

You'll need to complete a critical illnesses non-death claim form (PDF).

You'll also need to have a completed attending physician's statement. Please use the one that applies to the critical illness for which you're claiming:

You'll also need laboratory reports confirming the diagnosis and operation. For example:

• Cancer claims – histopathology report and biopsy report
• Stroke claims – MRI, CT or PET scan
• Heart attack claims – ECG, cardiac enzymes and troponin results
• Coronary artery bypass claim – coronary angiogram and operation report
• Heart valve surgery claim – operation report

Submit your completed claim form and supporting documents to us. You can do so either by email to cc.life@mail.life.hsbc.com.sg, or by handing them to the policyholder's financial consultant.

Once we've received all the required documents, we'll generally process your claim within an average of 14 to 21 working days.

Sometimes, we may need more time to assess your claim. This may be because we need more clarification or internal discussion. We'll keep you informed of our progress if that's the case.

For enquiries, you can call us on +65 6880 4888 – lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

You'll need to complete a GlobalCare Health Plan inpatient claim form (PDF). You'll also need the following documents:

• A copy of the final itemised hospital bills and / or clinic bills, and proof of payment if treatment was received in Singapore; or the originals if treatment was received outside Singapore
• A copy of the doctor's prescription for medicines purchased at an external pharmacy
• A copy of the diagnostic test result (eg laboratory result, x-ray, etc)
• A copy of the hospital's clinical summary report or doctor's memo from the private hospital or private specialist
• A copy of the final itemised medical bills and a copy of the settlement letter from your insurer or employer, if you're claiming balances from HSBC Life

Submit your completed claim form and supporting documents to us. You can do so either via the HSBC Life SG App, or by email to ops.tpa.sg@asia-assistance.com. Alternatively, you can hand them to your financial consultant or adviser, or mail them to us at at the following address:

Customer Care Centre

138 Market Street #10-01 CapitaGreen

Singapore 048946

For a list of hospitals in our network, check out our global directory of hospitals.

Once we've received all the required documents, we'll generally process your claim within an average of 14 to 21 working days.

Sometimes, we may need more time to assess your claim. This may be because we need more clarification or internal discussion. We'll keep you informed of our progress if that's the case.

For enquiries, you can call us on +65 6880 4888 – lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

You'll need to complete a non-death claim form (PDF). You'll also need the following documents, depending on which policy you have and what benefits you're claiming:

Prime Care

1. Daily hospital cash benefit including daily room and board, intensive care unit, and / or surgical benefits

• A copy of your hospital bills
• A copy of the x-ray report or laboratory report including the histopathology report, if you're claiming for first cancer benefit
• Either a copy of the inpatient discharge summary report from a government restructured hospital; or a copy of the hospital's clinical summary report or doctor's memo from the private hospital or private specialist

2. Medical reimbursement benefits including outpatient cancer treatment, kidney dialysis, and / or inpatient major organ transplant benefits

• The original hospital bills and / or clinic bills
• A copy of the x-ray report or laboratory report, if any
• Either a copy of the inpatient discharge summary report from a government restructured hospital; or a copy of the hospital's clinical summary report or doctor's memo from the private hospital or private specialist – if this is unavailable, then we'll require a completed attending physician's statement (PDF)
• A copy of the final itemised medical bills and a copy of the settlement letter from your insurer or employer, if you're claiming balances from HSBC Life

Premier Care

1. Daily hospital cash benefit including daily room and board, intensive care unit, and / or surgical benefits

• The original hospital bills and / or clinic bills
• A copy of the x-ray report or laboratory report including the histopathology report, if you're claiming for first cancer benefit
• Either a copy of the inpatient discharge summary report from a government restructured hospital; or a copy of the hospital's clinical summary report or doctor's memo from the private hospital or private specialist
• A copy of the final itemised medical bills and a copy of the settlement letter from your insurer or employer, if you're claiming balances from HSBC Life

Submit your completed claim form and supporting documents to us. You can do so either via the HSBC Life SG App, or by handing them to your financial consultant

Once we've received all the required documents, we'll generally process your claim within an average of 14 to 21 working days.

Sometimes, we may need more time to assess your claim. This may be because we need more clarification or internal discussion. We'll keep you informed of our progress if that's the case.

For enquiries, you can call us on +65 6880 4888 – lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

To submit an inpatient claim under your SmartCare policy, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

Alternatively, you can download and complete an inpatient claim form (PDF). Then mail it to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

To submit an inpatient claim under your Health Cash Plan, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

Alternatively, you can download and complete an inpatient claim form (PDF). Then mail it to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

To submit an inpatient claim under your International Exclusive policy, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

Alternatively, you can download and complete an inpatient claim form (PDF). Then mail it to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

You'll need to complete a non-death claim form (PDF). You'll also need the following documents, depending on what benefits you're claiming:

1. Hospital care benefit for mother and / or child

• A copy of your hospital bills
• Either a copy of the inpatient discharge summary report from a government restructured hospital; or a copy of the hospital's clinical summary report or doctor's memo from the private hospital or private specialist

2. Congenital illness benefit

• A completed attending physician's statement for the child – please call us to ask for the attending physician's statement form as it depends on the type of congenital illness you're claiming for
• A copy of the laboratory report, if any

3. Pregnancy complications benefit

• A completed attending physician's statement for the mother – please call us to ask for the attending physician's statement form as it depends on the type of congenital illness you're claiming for
• A copy of the laboratory report, if any

Submit your completed claim form and supporting documents to us. You can do so either via the HSBC Life SG App, or by handing them to your financial consultant

Once we've received all the required documents, we'll generally process your claim within an average of 14 to 21 working days.

Sometimes, we may need more time to assess your claim. This may be because we need more clarification or internal discussion. We'll keep you informed of our progress if that's the case.

For enquiries, you can call us on +65 6880 4888 – lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

To make a panel specialist appointment and request a Letter of Guarantee, please call our 24/7 hotline on +65 6342 5292.

To submit your pre or post-hospitalisation bills, please log on to HSBC Life.

You can submit an HSBC Life general care or home care claim via the HSBC Life SG App.

For more information on Letter of Guarantee (LOG) and our clinic list, please refer to the insurance product information page on our website.

You'll need to complete a GlobalCare Health Plan outpatient claim form (PDF). You'll also need the following documents:

• A copy of the final itemised hospital bills and / or clinic bills, and proof of payment if treatment was received in Singapore; or the originals if treatment was received outside Singapore
• A copy of the doctor's prescription for medicines purchased at an external pharmacy
• A copy of the diagnostic test result (eg laboratory result, x-ray, etc)
• A copy of the hospital's clinical summary report or doctor's memo from the private hospital or private specialist
• A copy of the final itemised medical bills and a copy of the settlement letter from your insurer or employer, if you're claiming balances from HSBC Life

Submit your completed claim form and supporting documents to us. You can do so either via the HSBC Life SG App, or by email to ops.tpa.sg@asia-assistance.com. Alternatively, you can hand them to your financial consultant or adviser, or mail them to us at at the following address:

Customer Care Centre

138 Market Street #10-01 CapitaGreen

Singapore 048946

Check out our list of specialist clinics.

Once we've received all the required documents, we'll generally process your claim within an average of 14 to 21 working days.

Sometimes, we may need more time to assess your claim. This may be because we need more clarification or internal discussion. We'll keep you informed of our progress if that's the case.

For enquiries, you can call us on +65 6880 4888 – lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

To submit an outpatient claim under your SmartCare policy, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

You can also download the SmartCare outpatient claim form (PDF), and post the completed form to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

To submit an outpatient claim under your Health Cash Plan, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

You can also download the Health Cash Plan claim form (PDF), and post the completed form to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

To submit an outpatient claim under your International Exclusive policy, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

You can also download the International Exclusive outpatient claim form (PDF), and post the completed form to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

You'll need to complete a GlobalCare Health Plan outpatient claim form (PDF). You'll also need the following documents:

• A copy of the final itemised hospital bills and / or clinic bills, and proof of payment if treatment was received in Singapore; or the originals if treatment was received outside Singapore
• A copy of the doctor's prescription for medicines purchased at an external pharmacy
• A copy of the diagnostic test result (eg laboratory result, x-ray, etc)
• A copy of the hospital's clinical summary report or doctor's memo from the private hospital or private specialist
• A copy of the final itemised medical bills and a copy of the settlement letter from your insurer or employer, if you're claiming balances from HSBC Life

Submit your completed claim form and supporting documents to us. You can do so either via the HSBC Life SG App, or by email to ops.tpa.sg@asia-assistance.com. Alternatively, you can hand them to your financial consultant or adviser, or mail them to us at at the following address:

Customer Care Centre

138 Market Street #10-01 CapitaGreen

Singapore 048946

Once we've received all the required documents, we'll generally process your claim within an average of 14 to 21 working days.

Sometimes, we may need more time to assess your claim. This may be because we need more clarification or internal discussion. We'll keep you informed of our progress if that's the case.

For enquiries, you can call us on +65 6880 4888 – lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

To submit a dental claim under your SmartCare policy, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

You can also download the SmartCare dental claim form (PDF), and post the completed form to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

To submit a dental claim under your Health Cash Plan, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

You can also download the Health Cash Plan claim form (PDF), and post the completed form to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

To submit a dental claim under your International Exclusive policy, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

You can also download the International Exclusive dental claim form (PDF), and post the completed form to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

• Inform us via the brokers immediately so we can take steps to prevent further damage or alert the relevant authorities
• Contact your preferred restorer – if you don't have one, contact us for advice
• Take a photo of the damage, then store the damaged items safely – do not attempt to repair, not even with super glue
• Do not throw anything away before speaking to us, even if you think it's completed ruined

This is what you need to do, depending on what has happened.

Theft:

1. Call the police immediately, and notify your broker
2. Provide both the police and us with photographs of the stolen items
3. Reconnect the alarms as soon as possible
4. List all the items that you think have been stolen so we can notify the Art Loss Register on your behalf – we'll publish any photographic records you may have of the stolen items in the trade press

Water damage:

1. Remove the vulnerable or affected artworks to a dry location
2. Stem the flow or catch leaking water in a bucket, and arrange for a reputable registered plumber to visit soonest
3. Blot wet furniture carefully and open any drawers or doors
4. Mop and blot water from the floors
5. Use fans and dehumidifiers to assist in the drying process
6. Move small items into a controlled environment
7. Place small wooden blocks or aluminium foil under the legs of furniture that can't be moved immediately to a controlled environment; and open any drawers or doors to help the drying process

Storm damage:

1. Remove the vulnerable items from the exposed area

2. Call our art specialist on +65 6880 4888 with the following information in hand:

• Your insurance policy number
• Details of what happened and when
• A list of affected items
• The severity of the damage or loss
• If the items have been removed from your home and where they are now

3. Arrange for a reputable roofer to secure and seal any damaged roof areas soonest

Fire damage:

1. Do not attempt to clean anything – we'll appoint professionals

Submit a completed art claim form (PDF) to us. We may arrange a visit to discuss the details and circumstances with you. Or if appropriate, we may appoint a specialist art loss adjuster.

For more information or assistance, please call our art specialist on +65 6880 4888 at any time.

We're a founding member of the Art Loss Register. This is a computerised art index set up to log stolen artwork and compare their description against auction catalogues around the world. Any stolen items that you've insured with us are automatically logged in the system, free of charge.

Prevention is better than loss. You should have your electrical wiring, heating and plumbing checked regularly. You should also install smoke alarms.

Artwork and musical instruments are potentially vulnerable to fire, smoke, water, accidental damage and theft. But precautions can often prevent or minimise damage, so they're preserved for you and for future generations.

We visit many of our clients, and this gives us the chance to discuss security and fire protection. We can also offer advice on general risk management.

We're always looking to test and vet new products designed to minimise loss from fire and theft. This way, we can advise our clients accordingly.

We cooperate with international police forces closely. We can offer advice on art and musical instrument fraud, and assist in investigating provenances.

Let us know right away once you've discovered an incident which may give rise to a claim under your policy.

If there's evidence of criminal or malicious act involved, you should also notify the police.

Do not admit liability without our written consent. Please refrain from discussing liability with any third parties. If you receive a writ of summons and / or correspondence from any third party that indicates their intention to claim, please submit all of it to us for our handling. A legal representative must be appointed to enter an appearance within 8 days upon receipt of the writ of summons.

You'll need to complete a golf claim online, or download and fill in golf claim form (PDF) which you can then mail to us.

You'll also need to provide the following supporting documents, depending on what type of claim you're making:

1. Personal liability

• A police report or incident report from the club
• CCTV footage showing the circumstances of the incident
• Colour photographs of all damaged property and locations, if applicable
• The original medical bills and medical report, if applicable
• The assessment report from the repairer on the cause and extent of the damaged property
• At least 2 quotations for the repair or replacement
• A copy of all correspondences exchanged between you and any third parties

2. Personal accident

• The original medical bills
• A copy of the medical report

3. Golfing equipment or personal effects

• Colour photographs of all damaged items
• The original repair or replacement receipts
• A copy of the original purchase invoices; or receipts for the lost or damaged property – if unavailable, please provide the full description of the items including make, model, age, condition, purchase date and price

4. Hole in one

• The original Food and Beverage (F&B) bill
• A copy of your hole-in-one certificate or scorecard

You can learn more in our golf claims FAQs (PDF).

You can submit an accident report online via the Ministry of Manpower iReport system. You must make the report within 10 days of:

• The accident, where the accident results in the death of an employee
• Your first notice of the accident, where the accident results in any incapacity that renders an employee unfit for work, regardless of medical leave type or light duties
• Receiving a diagnosis, where an employee contracts an occupational disease

You'll need to have these documents and details on hand:

• A copy of the iReport you submitted to the Ministry of Manpower; otherwise you'll need to submit an original completed HSBC Life work injury compensation claim form (PDF)
• The original medical bills and medical certificates
• A copy of the work permit or employment pass, if the employee is a foreigner
• Copies of detailed salary payment vouchers for the injured employee in the 12 months before the accident and during their medical leave period
• A copy of the medical report or inpatient discharge summary, if available
• The number of days per week (5, 5.5 or 6 days) that the employee works
• A copy of the death certificate, if the accident resulted in the death of an employee

If the injured employee is a sub-contractor's employee or engaged in project work, please provide us with:

• A copy of the contract agreement between the insured and the sub-contractor and / or main contractor
• Colour photographs of the project title sign board located at the entrance of the project site
• A copy of the sub-contractor and / or main contractor's work injury compensation insurance policy

Submit the supporting documents, and the completed claim form, to us. You can file a claim online, or post the completed claim form to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

You can learn more in our work injury compensation FAQs (PDF).

• Let us know right away once you've discovered an incident which may give rise to a claim under your policy.
• If there's evidence of criminal or malicious act involved, you should also notify the police.
  
• Take reasonable measures to mitigate the loss.
  
• Do not admit liability without our written consent. Please refrain from discussing liability with any third parties. If you receive a writ of summons and / or correspondence from any third party that indicates their intention to claim, please submit all of it to us for our handling. A legal representative must be appointed to enter an appearance within 8 days upon receipt of the writ of summons.

You'll need to have the following supporting documents in hand:

• An incident report
• A copy of the police report
• Colour photographs of all damaged property and locations, if applicable
• CCTV footage showing the circumstances of the incident
• The assessment report from the repairer on the cause and extent of the damaged property
• At least 2 quotations for the repair or replacement
• A copy of the original purchase invoices; or receipts for the lost or damaged property
• A copy of the tenancy and / or contract agreement with the independent contractors, where applicable
• A letter of intention to claim, writ of summons, etc from the third party claimant

Submit the supporting documents, and the completed claim form to us. You can file a claim online, or post the completed public liability claim form (PDF) with your supporting documents to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

You can learn more in our public liability FAQs (PDF).

• Give immediate notice to the police and take all practical steps to prosecute the employees involved and secure a conviction for any criminal acts they committed.
• Give us immediate notice stating the employees involved, their whereabouts, and the acts of fraud or dishonesty discovered.
• Retain all monies and other assets due to the employees involved, which caused the insured event and treat such monies or assets as deduction from the claim, to the extent allowed by the law.

You'll need to have the following supporting documents in hand:

• The police report and police investigation result
• The internal investigation result
• CCTV footage
• A letter of employment and / or termination
• A detailed description of each involved employee's job duties
• A duty roster of each involved employee
• Records supporting the amount you're claiming
• Details of restitution made by the employees involved

Submit the supporting documents, and the completed claim form to us. You can file a claim online, or post the completed fidelity guarantee claim form (PDF) with your supporting documents to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

You can learn more in our fidelity claims FAQs (PDF).

Do not get rid of the damaged item until we've settled your claim as we may need to inspect or verify the damage.

You'll also need to prepare the following supporting documents:

• A copy of the police report or incident report
• Colour photographs of all damaged property and locations
• CCTV footage showing the circumstances of the incident
• An assessment report from the repairer on the cause and extent of the property damage
• At least 2 quotations for the repair or replacement
• The original repair or replacement invoices and / or receipts
• A copy of all correspondences exchanged between you and any third parties

Submit the supporting documents, and the completed claim form to us. You can file a claim online, or post the completed fire or property claim form (PDF) with your supporting documents to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

You can learn more in our fire and property claims FAQs (PDF).

Ask the carrier or other bailees to attend a joint survey right away. You should also notify the following parties, depending on if the shipments are local or overseas:

• Local: notify your agent, broker or HSBC Life
• Overseas: notify the survey agent stated on your insurance certificate

Conduct an inspection for any holes in the container, and perform a light leak test.

Clause the delivery note, receipt or order if the affected containers are delivered damaged, with seals broken or missing, or with seals other than the ones stated in the shipping documents.

For Full Container Load (FCL) shipments, if the cargo is found to be damaged upon unstuffing, operations must be suspended immediately. You must also notify the surveyor or HSBC Life right away.

Do not provide a clean receipt for goods received in a doubtful condition, except in cases where a letter of protest has been written.

Write to the relevant parties immediately, holding them liable for the loss or damage sustained. The relevant parties include but are not limited to carriers, port authorities and / or other bailees.

If the loss or damage was not apparent at the time of taking the delivery, you must give written notice to the relevant parties within 3 days.

You can refer to our marine cargo sample letter (PDF).

You'll also need to have the following documents in hand:

• Your original policy or insurance certificate
• The original bill of Lading or airway bill
• Colour photographs of the packaging and damaged cargo
• The letter of claim or protect against the carrier and / or agents
• A copy of all correspondences exchanged between you and the carrier or other bailees
• A copy of the supplier's invoice
• A copy of the packing list
• The delivery note, receipt or order
• The duly claused delivery note
• The survey report
• The landing certificates or weight notes
• The quotations and original receipts for repairs or replacements
• A statement of claim
• Other documentary evidence of loss or damage, if any

To submit an inpatient claim under your SmartCare policy, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

Alternatively, you can download and complete an inpatient claim form (PDF). Then mail it to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983

To submit an inpatient claim under your International Exclusive policy, please log on to HSBC Life, or make your submission via the HSBC Life SG App.

Alternatively, you can download and complete an inpatient claim form (PDF). Then mail it to us at the following address:

HSBC Life (Singapore) Pte Ltd

10 Marina Boulevard

Marina Bay Financial Centre Tower 2 #48-01

Singapore 018983